How can I trust the medical information provided by iGlowly Assistant?
iGlowly isn't a generic chatbot. It's a digital patient assistant built on a clinical knowledge library. Every answer comes from 130+ pre-validated guides written from peer-reviewed sources like PubMed and PMC. The system doesn't "think" — it looks things up. The AI puts those facts into plain language; it doesn't invent them.
How does the calculator work?
The calculator uses two separate steps, both deliberately conservative.
First, it estimates how many of your website visitors start a conversation with iGlowly. This is only a small share of total traffic. By default, we use around 6–10% for med spas and 3–6% for aesthetic surgery, and you can adjust the percentage yourself.
Second, it estimates how many of those conversations become actual patients. For this step, we use only 5–6%, even though comparable 2026 benchmarks are higher at 10.35–12.43% click-to-lead.
We use the lower number on purpose because iGlowly is estimating the full journey:
conversation → enquiry → consultation → completed treatment
People drop off at each stage.
So the result is not a best-case scenario. It is a cautious estimate you can actually defend.
Do I need thousands of website visitors?
No. iGlowly does not require thousands of monthly visitors to make sense.
What matters is not only traffic volume. What matters is:
how qualified your visitors are
how many have questions before booking
how quickly they can get an answer
how much one new patient is worth to your clinic
For example, a med spa with 1,000 monthly visitors, a 5% conversation rate, and a $150 average treatment value could estimate:
≈ 50 conversations/month
≈ 3 new patients/month
≈ $450 in potential revenue
That may already help cover a $279/month assistant.
For aesthetic surgery, the traffic-to-conversation rate may be lower because patients are more cautious. But the patient value is much higher.
For example, a surgery clinic with 1,000 monthly visitors, a 3% conversation rate, and a $5,000 average treatment value could estimate:
≈ 30 conversations/month
≈ 2 new patients/month
≈ $10,000 in potential revenue
So the question is not:
“Do we have thousands of visitors?”
The better question is:
“Are interested visitors leaving because they cannot ask a question before booking?”
Why are the default rates different for med spas and surgery?
Because patient behaviour is different.
Med spa visitors often ask quicker questions about pricing, downtime, pain, product choice, preparation, or aftercare. Since iGlowly is proactive, we use a conservative default range of around 6–10% visitor-to-conversation engagement.
Aesthetic surgery is more private and more serious. A patient considering a facelift, rhinoplasty, liposuction, breast augmentation, or abdominoplasty may spend weeks researching before asking anything. They may want privacy, reassurance, and time before they feel ready to speak to the clinic.
That is why we use a lower starting range for surgery: around 3–6%.
The lower percentage does not mean surgery has weaker ROI. It means the decision is slower and more cautious. Because surgery values are higher, even a small number of additional serious enquiries can make the assistant worthwhile.
How long should we keep iGlowly live before judging the results?
We suggest keeping iGlowly live for around 2 months before judging performance.
One month can show early activity, but 2 months gives a better picture of:
how many visitors ask questions
which treatments create the most hesitation
what patients ask before booking
whether conversations turn into bookings or callbacks
whether the clinic receives better-qualified enquiries
This is especially important for aesthetic surgery, where the decision cycle is longer. A patient may ask questions now and book later.
iGlowly is not only about instant bookings. It helps you see and capture the pre-consultation questions that your website may currently be losing.
Does iGlowly work inside WhatsApp?
Yes. iGlowly Assistant can now work inside WhatsApp as well as on the clinic website.
The website assistant is for anonymous patient questions before someone is ready to share personal details.
WhatsApp is different. It is for identified, warmer conversations. The clinic can see the WhatsApp messages and reply directly.
If your team takes over the WhatsApp thread, iGlowly is muted for 30 minutes so the patient does not receive AI and human replies at the same time.
This creates a simple flow:
AI answers instantly → patient gets help → clinic takes over when needed
Is WhatsApp setup instant?
Not yet. WhatsApp support is currently in beta.
For now, clinics should allow around 1 day for setup, tuning, and testing.
The current setup uses WhatsApp Business coexistence, so the clinic needs an existing WhatsApp Business account.
This lets the clinic keep using WhatsApp while iGlowly supports incoming patient questions and allows human handoff when needed.
Do you use AI, and what role does it actually play?
Yes—but in a controlled way. The medical content is deterministic (fixed and validated). AI is only used to understand patient intent and phrase answers naturally and in multiple languages. It does not create medical content.
Is it HIPAA / GDPR compliant?
iGlowly Assistant is GDPR compliant and designed around a Zero-PHI architecture to minimise exposure to identifiable personal and health information as much as possible.
The assistant does not require a name, email address, or phone number to answer questions, does not retain full conversation histories, and does not provide clinics with identifiable visitor profiles. Personal identifiers entered voluntarily by visitors are removed before downstream AI processing, and only anonymous, aggregated analytics are retained.
For U.S. clinics subject to HIPAA, the applicable obligations depend on the clinic’s status and the specific data flow involved. iGlowly can provide its Zero-PHI documentation and, where appropriate, enter into a Business Associate Agreement (BAA). Trustcenter
Do I need to write or manage medical content myself?
No. Zero writing required. You simply select the treatments you offer, and your assistant instantly uses our library of 130+ validated procedures.
I don’t see a treatment I offer in my clinic. What should I do?
In your dashboard, go to the Customer Service page and select “Request a treatment or procedure.” Tell us what you’d like to add, and we’ll take care of the rest. New guides are typically added within 48–72 hours, as each one is validated against peer-reviewed sources (PubMed and PMC).
What kind of questions can the assistant handle?
It answers both treatment-related questions (indications, results, recovery, risks) and clinic-related questions (pricing, availability, consultation, booking).
When a patient expresses a concern (e.g. wrinkles, belly fat), it only suggests solutions your clinic offers.
Does iGlowly integrate with my booking system (Jane, AestheticRecord, DoctorAnytime, etc.)?
No complex integration needed. The assistant simply directs patients to your existing booking page at the right moment.
How much does iGlowly Assistant cost?
iGlowly Assistant offers two plans:
Free — €0/month
Up to 50 AI conversations (we don't limit messages) per month, with no credit card required. The plan includes the website assistant with “Powered by iGlowly” branding.
Pro — €249/month in Europe, $279/month in the US, £219/month in the UK, and ₹27,000/month in India.
The Pro plan includes unlimited AI conversations, white label, multiple clinic locations, WhatsApp Business integration, and priority support.
New users can try Pro free for 15 days, with no credit card required. Free plan users can upgrade to Pro at any time from their dashboard.
