How can I trust the medical information provided by iGlowly Assistant?
iGlowly isn’t a generic chatbot; it’s a Digital Clinical Library. Every response is pulled from 102+ pre-validated guides built on peer-reviewed sources like PubMed and PMC. The system doesn’t “think”—it retrieves facts.
How does iGlowly Assistant help convert website visitors into patients?
It answers patients' questions instantly, 24/7, right on your site — price, downtime, candidacy, aftercare — from validated medical sources. Most people researching a treatment won't call or fill in a form, but they'll ask if it's easy, so iGlowly gives them a way to get answered instead of leaving. We don't promise conversion rates — they depend on your traffic and treatments — but you can size the opportunity for your own site with the calculator above.
Do you use AI, and what role does it actually play?
Yes—but in a controlled way. The medical content is deterministic (fixed and validated). AI is only used to understand patient intent and phrase answers naturally and in multiple languages. It does not create medical content.
Is it HIPAA / GDPR compliant?
We go beyond compliance: iGlowly is de-risked by architecture. No personal data storage, no chat history, no tracking. What isn’t collected cannot be exposed.
Do I need to write or manage medical content myself?
No. Zero writing required. You simply select the treatments you offer, and your assistant instantly uses our library of 100+ validated procedures.
I don’t see a treatment I offer in my clinic. What should I do?
In your dashboard, go to the Customer Service page and select “Request a treatment or procedure.” Tell us what you’d like to add, and we’ll take care of the rest. New guides are typically added within 48–72 hours, as each one is validated against peer-reviewed sources (PubMed and PMC).
What kind of questions can the assistant handle?
It answers both treatment-related questions (indications, results, recovery, risks) and clinic-related questions (pricing, availability, consultation, booking).
When a patient expresses a concern (e.g. wrinkles, belly fat), it only suggests solutions your clinic offers.
What is the return on investment for a clinic?
In most cases, a single converted patient more than covers the cost. iGlowly turns hesitant visitors into informed, ready-to-book patients.
Does iGlowly integrate with my booking system (Jane, AestheticRecord, DoctorAnytime, etc.)?
No complex integration needed. The assistant simply directs patients to your existing booking page at the right moment.
