Terms of Service – iGlowly Managed Websites

    Last updated: 25/09/2026

    1. Service provider

    The iGlowly service is provided by:

    iGlowly LLC
    1207 Delaware Ave #3674
    Wilmington, DE 19806
    United States
    Wyoming entity ID: 2026-002091569

    2. Purpose of the service

    iGlowly provides a website creation, hosting and management service intended in particular for aesthetic clinics, medical practices, plastic surgeons and med spas.

    The service includes exclusively the elements described on the offer page at the time of the order and in the package selected by the Client.

    This is a managed website service based on an existing structure, visual directions and components. Standard launch fees do not include the creation of an entirely original visual concept, a custom structure or custom functionality.

    3. Order and commencement of work

    The order is confirmed after payment of the launch fee and subscription to the monthly service.

    By placing an order, the Client expressly requests that iGlowly begin preparing the website immediately. In particular, iGlowly may reserve the project, review the existing website, prepare content, organise data, configure the technical environment and begin migration as soon as the order is received.

    The Client may request cancellation of the order within 24 hours of payment. However, the launch fee is non-refundable because work begins as soon as the order is confirmed.

    This offer is intended for professionals. It is not offered to consumers for personal use.

    4. Launch fee

    The launch fee covers the initial work required to prepare the website: organising information, migrating useful content, adapting the selected visual direction, integrating treatments, practitioners, prices and practical information, technical configuration and preparation for launch.

    The package depends primarily on the number of treatment or procedure families to be integrated, rather than on a fixed number of pages.

    If the project includes several locations, more than 50 treatment or procedure families, a large photo library, a particularly complex existing website or unusual requirements, iGlowly may propose an adjusted launch fee before work begins.

    All prices are stated excluding applicable taxes. VAT or other indirect taxes may be charged where required by applicable law.

    Migration from an existing website. Where the new website replaces an existing one, the launch service includes mapping its important URLs, preserving existing URLs where practical, and implementing appropriate 301 redirects when URLs change. iGlowly also checks the existing sitemap and relevant metadata as part of the migration. This work aims to preserve established search visibility; it does not guarantee search rankings.

    5. Monthly subscription

    After the website goes live, the managed service is charged at €/$/£99 per month, excluding applicable taxes, unless a different price is clearly stated at the time of the order.

    The monthly service includes the services presented on the offer page, including:

    • managed website hosting;
    • SSL certificate, security and backups;
    • technical maintenance;
    • maintaining compatibility with current browsers and devices;
    • maintenance of the sitemap, technical SEO foundations and relevant structured data;
    • maintenance of booking, enquiry and contact links and user journeys;
    • up to four standard updates per calendar month, limited to one request per week;
    • iGlowly Assistant Free, subject to the limits applicable to that plan.

    Unused updates do not roll over to the following month.

    Additional services, options and third-party subscriptions are charged separately unless expressly included in the offer.

    6. Website updates

    A standard update may include, for example:

    • a change to prices, opening hours or contact details;
    • a change to booking links;
    • a small change to images or galleries, within the stated limits;
    • a change to existing text or FAQs;
    • an update to practitioner information;
    • up to one new treatment or service page per calendar month, within the existing structure and based on content provided or approved by the Client.

    Several small changes submitted together may be treated as a single request.

    The subscription includes one standard update request per week, up to four per calendar month. The Client may group several small changes, such as prices, opening hours and contact details, into one request. Standard updates are normally completed within two business days after iGlowly receives the information needed to make them. Unused requests do not carry over. Corrections to issues for which iGlowly is responsible do not use the Client’s update allowance.

    The following are not considered standard updates:

    • changes to the design or layout;
    • new art directions;
    • new sections, templates or components;
    • custom development or interactions;
    • bulk imports of content or images;
    • extensive copywriting or substantial research;
    • custom integrations;
    • continuous redesign of the website.

    These requests may be subject to a separate quotation.

    Corrections that fall under iGlowly’s responsibility, such as a display issue, an unavailable page or a link incorrectly configured by iGlowly, are not deducted from the update allowance.

    7. Timelines

    Timelines published on the offer page are estimates.

    They begin once the Client has provided all necessary elements, including content, treatments, prices, practitioner information, images, access credentials and approvals.

    The project timeline may be suspended when information is missing, access has not been provided or content is awaiting Client approval. iGlowly is not responsible for delays caused by the Client or by a third-party provider.

    8. Client obligations

    The Client agrees to:

    • provide accurate, complete and up-to-date information;
    • hold the necessary rights to all text, logos, images, videos, testimonials and other materials supplied;
    • verify published treatments, prices, qualifications, professional registrations and practical information;
    • approve medical or clinically sensitive content before publication;
    • comply with the laws, professional rules and advertising restrictions applicable to its activities;
    • promptly inform iGlowly of any information that needs to be corrected;
    • protect any login credentials and access details provided as part of the project.

    The Client remains solely responsible for its medical acts, treatments, advice, relationships with patients, promotional claims and professional obligations.

    9. Content and compliance

    iGlowly organises and presents the Client’s information with care and may flag obvious issues identified in the content.

    Standard privacy, cookie and local-rule foundations are implemented in accordance with the offer. However, iGlowly does not provide legal advice and does not guarantee that the website satisfies every specific obligation applicable to the Client.

    The Client remains responsible for the final approval of medical content, legal notices, claims, testimonials, before-and-after photographs, professional information and regulatory obligations.

    iGlowly may refuse to publish or may remove content that is clearly unlawful, misleading, unauthorised or likely to create a risk for iGlowly or website visitors.

    10. Domain, email and access

    The domain name remains the property of the Client. Unless otherwise agreed, the Client keeps the domain with its own registrar and remains responsible for its renewal and payment.

    iGlowly may modify the settings necessary to connect the domain to the new website. iGlowly does not cancel the previous hosting service or modify the Client’s email service without prior verification.

    Email services, domain names and other external services remain under the responsibility of their respective providers.

    The Client retains ownership and control of its domain registrar, Google Search Console, Google Analytics/GA4, Google Tag Manager, Google Business Profile, advertising and booking accounts, and other third-party accounts held for its clinic. iGlowly uses access granted by the Client only to provide the service. Where iGlowly helps set up an account for the Client, it will be set up under the Client’s control.

    11. Third-party services and modules

    The website may contain links, buttons, widgets, scripts or modules provided by third parties, including:

    • booking systems;
    • payment or deposit tools;
    • WhatsApp, telephone or messaging services;
    • Google Analytics or Google Tag Manager;
    • consent-management platforms;
    • maps, social networks and Instagram feeds;
    • online stores, gift vouchers or external services.

    iGlowly may install or connect a standard module in accordance with the offer. The Client remains responsible for:

    • selecting the provider;
    • its account and subscription;
    • fees charged by the provider;
    • functional configuration of the service;
    • information collected by that service;
    • its terms of use and compliance;
    • appointments, payments, cancellations, reminders and other operations managed by that service.

    iGlowly does not guarantee the availability, security, performance or continuity of a third-party service. A change or interruption decided by a third-party provider does not constitute a failure by iGlowly.

    Integrations requiring an API or custom development are subject to a separate quotation.

    12. Search visibility and performance

    iGlowly implements the technical and structural foundations described in the offer, including page structure, internal linking, metadata, sitemap, relevant structured data and required redirects.

    iGlowly does not guarantee any particular ranking in Google or another search engine, inclusion in an answer generated by artificial intelligence, or any particular level of traffic, enquiries or revenue.

    Performance may also be affected by the domain, third-party scripts, integrated systems, the visitor’s connection or factors outside iGlowly’s control.

    13. Intellectual property

    The Client retains ownership of the text, logo, branding, photographs, videos, clinic data and other material it supplies to iGlowly.

    Copywriting, treatment pages and articles ordered and paid for separately belong to the Client upon payment.

    The Client may reuse elsewhere clinic-specific content written by iGlowly as part of the launch package after 12 completed paid months of managed service, counted from the website’s go-live date. A paid early buyout grants that reuse right sooner. iGlowly will identify this clinic-specific launch content in the project handover.

    iGlowly retains ownership of its underlying technical foundation, reusable code, design system, components, templates, CMS, internal tools, automations and proprietary technologies.

    The Client may cancel the managed service at any time without paying a buyout fee. A fee applies only if the Client requests a portable copy of the implemented website before completing 24 paid months of managed service. The early-buyout fee is €/$/£1,000 × (24 − completed paid months) ÷ 24, rounded to the nearest unit of the applicable currency, excluding applicable taxes. For example, after 12 completed paid months the fee is €/$/£500 excluding VAT. After 24 completed paid months, the portable copy is available free of charge.

    The €/$/£1,000 maximum is the total early-buyout amount for one standard managed website, whether the Client chose Practice Launch, Clinic Launch or Large Clinic Launch. It also covers any additional languages purchased for that website. A separately quoted bespoke website is governed by its own agreement.

    The portable copy consists of the published website as files that can be hosted without an iGlowly subscription. It includes its published pages, HTML, CSS, JavaScript, SEO metadata, structured data, sitemap, URL list and relevant redirect instructions. The Client or another developer may host and edit that copy independently. iGlowly’s CMS, technology source project and internal tools are not included. Forms, booking and analytics use third-party services connected to the Client’s own accounts and may require configuration on a new host.

    iGlowly will include photographs, videos, logos and other website files supplied by the Client that iGlowly still holds for the project, including originals that were not published. Material sourced or created by iGlowly will be included where its licence permits transfer. If a third-party licence does not permit transfer, iGlowly will identify the asset and its replacement or licensing options in the handover.

    14. Payment

    Payments are processed by an external payment provider.

    If a monthly payment fails, iGlowly may notify the Client and attempt to collect the payment again. If payment is not brought up to date, the service and website may be suspended.

    The Client remains responsible for amounts due for billing periods that have already begun and for additional services expressly ordered by the Client.

    iGlowly may change the service price by giving reasonable advance notice. The Client may cancel before the new price takes effect.

    15. Cancellation

    The monthly service has no minimum commitment period and may be cancelled at any time. Cancellation takes effect at the end of the billing period already paid for. Subject to the availability and suspension provisions of these Terms, iGlowly keeps the existing website online until the end of that paid period. Amounts already paid are not refunded on a pro-rata basis.

    The Client may request an entitled website export while the subscription is active so that a new provider can deploy and test it on another host before the Client changes the website’s DNS records. iGlowly will provide the portable website within three business days of the request and receipt of any applicable early-buyout payment. It will provide Client-supplied files that it still holds within three business days of the request, whether or not the Client buys out the website.

    For the handover, iGlowly will provide the relevant URL list, redirect instructions and current DNS information. It will answer reasonable written questions from the Client’s new provider without a handover fee. There is no additional export or termination fee. If the Client asks iGlowly to set up new hosting or perform the migration to it, that work may be quoted separately.

    At the end of the paid period, hosting, maintenance and provision of the managed website end. The Client retains its own assets, accounts and any rights acquired under Section 13.

    iGlowly may suspend or terminate the service in the event of non-payment, misuse, unlawful content, breach of these Terms or a serious risk to iGlowly’s security or liability.

    16. Availability and liability

    iGlowly makes reasonable efforts to keep the website accessible, secure and functional, but does not guarantee uninterrupted availability.

    Interruptions may result in particular from maintenance, a security incident, infrastructure failure, a third-party service or an event outside iGlowly’s reasonable control.

    To the extent permitted by law, iGlowly cannot be held liable for indirect damages, loss of revenue, loss of customers, loss of data originating from a third-party service, or consequences resulting from inaccurate information provided or approved by the Client.

    17. Changes to the terms

    iGlowly may update these Terms to reflect changes to the service, the offer or legal requirements. Each version will show its last-updated date.

    For an existing Client, a later version will not materially reduce the contractual rights agreed when the Client placed its order without the Client’s express agreement. This includes rights that become exercisable later, such as reuse of launch content, the early-buyout formula, the portable website export and handover rights.

    Changes required by applicable law may take effect to the extent required. Changes to the monthly subscription price are governed by Section 14, under which the Client may cancel before the new price takes effect.

    iGlowly will inform active Clients of material changes before they take effect where practicable.

    18. Governing law

    These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules.

    In the event of a dispute, the parties will first seek an amicable resolution. Failing this, and subject to any mandatory rules of applicable law, disputes arising out of or relating to these Terms shall be submitted to the competent state or federal courts located in Wyoming, United States.