Core trust / medical accuracy
How can I trust the medical information provided by iGlowly Assistant?
How can I trust the information provided? iGlowly isn't a generic chatbot; it's a Digital Clinical Library. Every response is pulled from 102+ pre-validated guides built on peer-reviewed sources like PubMed and PMC. The system doesn't "think"—it retrieves facts.
Does the AI "invent" answers?
No. We use a Hybrid Architecture. The medical content is deterministic (fixed and validated), while the AI is only used to understand the patient’s intent and phrase the answer naturally. It cannot hallucinate treatments or facts.
What sources are used to build the medical content?
We rely on peer-reviewed literature (PubMed, PMC) and established clinical knowledge in aesthetic medicine. Each guide is structured, standardized, and reviewed before being used by the assistant.
How often is the medical content updated?
Our content library is continuously maintained and expanded. New treatments and updates are added regularly to reflect current clinical practices and patient expectations.
Privacy & Risk
Is it HIPAA / GDPR compliant?
We go beyond compliance: iGlowly is de-risked by architecture. We use a Zero-PHI/No-PII design, meaning we don't store names, emails, or chat histories. What isn't collected cannot be leaked.
Do I need to sign a BAA?
No. Because iGlowly never processes or stores Protected Health Information (PHI), a Business Associate Agreement is not required. This simplifies your legal onboarding and removes liability.
Do you use patient conversations to train your AI?
Never. Patient privacy is absolute. Interactions are processed in a sanitized environment and are never used to train our models or any third-party systems.
Does iGlowly store patient data or conversations?
No. We do not store names, emails, phone numbers, messages, or any identifiable data. Only anonymous, aggregated usage signals (e.g. topics asked) are counted.
Is iGlowly considered a medical device or giving medical advice?
No. The assistant provides general educational information about treatments and clinic services. It does not diagnose, recommend, or replace a medical consultation.
System Logic
Do you use AI, and what role does it actually play?
Yes—but in a controlled way. Most of the system is deterministic: mapping user intent to validated guides and your clinic data. AI is used only to adapt wording, translate, and make responses natural. It is not used to decide medical content.
Is the assistant fully AI-driven or partially deterministic?
It is hybrid. Core logic (treatment mapping, clinic data, safety rules) is deterministic. AI sits on top to improve readability and multilingual responses.
Setup & Effort
Do I need to write or manage medical content myself?
Zero writing required. Simply check the boxes for the treatments you offer. Your assistant instantly "inherits" our full library of 100+ validated procedures.
How does iGlowly know which treatments my clinic offers?
You select your treatments and procedures in your dashboard. The assistant will only respond based on what your clinic actually offers.
Can I add or request custom treatments not in your database?
You can select from our existing library. For specific or unique treatments, custom mapping is available for Pro members.
What kind of questions can the assistant handle?
Both treatment-related and clinic-related questions: procedures, results, recovery, risks, pricing, availability, consultation, logistics, and more.
Can the assistant answer both treatment-related and clinic-related questions?
Yes. It combines medical guides with your clinic’s practical information (pricing, hours, booking, etc.) in a single conversation.
Functionality / behavior
What happens when a patient asks about a specific concern (e.g. wrinkles, belly fat)?
The assistant identifies the concern and presents only the treatments your clinic offers for that concern. This helps patients discover relevant options—even ones they didn’t initially consider.
How does the assistant suggest treatments for a given concern?
It maps the concern (e.g. “belly fat”) to all medically relevant solutions available in your clinic, then explains each option clearly.
Can the assistant guide patients between different treatment options?
Yes. It helps patients compare options, understand differences, and choose what fits their goals—before they contact you.
Does the assistant adapt strictly to what my clinic offers?
Yes. It never suggests treatments you don’t provide.
What happens if the assistant doesn’t know the answer?
It never guesses. If a question falls outside its clinical or logic boundaries, it gracefully directs the patient to your human team, preserving the lead.
Pricing / data
How does the assistant know my pricing?
Upload your Price List (PDF or Link). We extract, validate, and sync the data to your assistant within 24–48 hours. It’s the only way to ensure 100% pricing accuracy.
How accurate is the pricing information shown to patients?
Pricing is based on your uploaded data and validated before activation. If no pricing is available, the assistant will not display estimates.
How long does it take to process my pricing data?
Up to 48 hours, usually within one business day.
Integrations / workflow
Does iGlowly integrate with my booking system (Jane, AestheticRecord, DoctorAnytime, etc.)?
No direct integration is required. The assistant simply directs patients to your existing booking link once they are ready.
How are patients redirected to book an appointment?
Clear call-to-action links (book, call, WhatsApp, etc.) are always available and surfaced at the right moment in the conversation.
Business & ROI
What kind of data and insights does iGlowly provide?
iGlowly provides structured, actionable insights based on what patients are actually asking.Y
ou get aggregated data such as:
-> Treatments and procedures discussed — number of times requested
-> Patient concerns — what people are trying to solve (e.g. wrinkles, belly fat, acne)
This is not raw chat data. We do not store or expose full conversations. Instead, we extract and count what matters.
This allows you to:
-> Identify real patient demand in your clinic
-> Adjust your services and positioning
-> Optimize your pricing and offers
-> Align your marketing with what patients are actually searching for
You don’t need to read hundreds of messages. You get clear, decision-ready data.
How does iGlowly help convert website visitors into patients?
It educates visitors in real time, answers their questions instantly, and guides them to a decision—reducing hesitation and drop-off.
Can iGlowly reduce the workload of my reception staff?
Yes. It handles repetitive questions 24/7, freeing your staff to focus on high-value interactions.
What is the return on investment for a clinic?
For most clinics, one single converted patient pays for the entire annual subscription. iGlowly turns "window shoppers" into "informed leads" before they even call you.
Can iGlowly replace or support front desk staff?
It supercharges them. It filters out repetitive "Is it painful?" and "How much?" queries 24/7, so your staff only spends time on high-value, ready-to-book patients.
How does it help reduce repetitive calls and emails?
By answering common questions instantly (pricing, recovery, suitability, etc.), it reduces inbound friction and saves time.
SEO / growth
Can iGlowly help reduce bounce rate on my website?
Yes. Visitors stay longer because they get immediate answers instead of leaving to search elsewhere.
Does the assistant increase time spent on page?
Yes. Interactive conversations naturally extend session duration and engagement.
How does it support clinics investing in paid ads (Google, Meta)?
It captures and converts traffic that would otherwise bounce, improving the ROI of your ad spend.
Can it help capture visitors who are still researching treatments?
Yes. It engages early-stage visitors and moves them closer to a decision.
Positioning / differentiation
How is iGlowly different from a typical chatbot?
It is not a generic chatbot. It is a structured patient education system built on validated medical content and clinic-specific data.
Is this just a FAQ widget or something more advanced?
No. It dynamically understands questions, maps them to treatments, and guides patients through decisions.
Does the assistant work 24/7?
Yes. It is always available, without downtime or staffing constraints.
Can it handle multiple languages automatically?
Yes. It supports multilingual conversations and adapts instantly to the user’s language.
